1. Overview & Commitment to Your Privacy

At RK Smart Furnicraft ("we", "our", "us"), we value the trust you place in us when sharing your personal details. This Privacy Policy outlines how we collect, store, process, and protect your information when you browse our catalog, register an account, make custom furniture inquiries, or place orders.

2. Information We Collect

To provide smooth checkout experiences, on-site white-glove furniture assembly, and order updates, we collect the following categories of information:

• Personal Identification Data: Full name, email address, contact phone number, and account passwords created during sign-up.
• Delivery & Logistics Data: Shipping street address, pincode, city (e.g., Visakhapatnam, Vijayawada, Hyderabad), apartment details, and delivery instructions.
• Order & Transaction History: Records of purchased furniture items, custom fabric selections, invoices, coupon codes applied, and payment status.
• Device & Analytics Data: IP address, browser type, pages viewed (e.g., Living Room Sofas, 3D Product Viewers), and referral sources used to enhance website speed and ergonomics.

3. How We Use Your Data

We process your personal information strictly for legitimate operational purposes:

• Fulfilling orders, scheduling white-glove delivery, and performing on-site assembly.
• Sending instant order receipts, delivery dispatch alerts, and WhatsApp updates regarding your custom furniture status.
• Managing customer support requests and processing 5-Year Structural Frame Warranty claims.
• Optimizing website functionality, preventing fraudulent activity, and maintaining secure login sessions.

4. Data Protection & Encryption Standards

We employ industry-standard 256-bit SSL encryption for data in transit and secure database hashing (Bcrypt & JWT secrets) for stored credentials. We never sell, trade, or rent customer personal information to third-party advertisers. Data is shared exclusively with verified logistics partners (for furniture delivery) and secure payment processors.

5. WhatsApp & Communication Directives

When you initiate a WhatsApp query via our floating chat widget or place an order, we may send transactional notifications regarding delivery status or catalog updates. You may opt out of promotional messages at any time by replying "STOP" or notifying our team.

6. Cookies & Local Storage

Our application uses local storage and essential cookies to remember your active shopping cart items, selected theme preference (Light/Dark mode), and user authentication session. You can control or disable cookie preferences through your browser settings.

7. Your Data Rights & Deletion Requests

You have the right to request access to your stored personal data, update inaccuracies, or request complete account and order data deletion. To submit a data request, please email our Privacy Officer at sales@rksmart.in.

8. Privacy Officer Contact